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Mercedes-Benz of Chantilly Reviews


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Google May 22, 2019
 

Hands down the best auto service experience I’ve ever had! We purchased our Mercedes in October after driving Audi for years and having less than stellar experiences, so I was prepared to have to fight to get things fixed, but Cristian really went to bat for us to make sure we were 100% happy with our new (to us) Mercedes! They took their time diagnosing and repairing, but I had a very nice loaner for use during that time period, so no problem. I truly felt that my vehicle was in the best hands. Drop off and pick up was quick and easy. No looking back, I am officially thrilled with Mercedes Benz of Chantilly...thank you to Cristian and the staff!!

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Google May 18, 2019
 
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Google May 17, 2019
 

The worst customer service ever

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Yelp May 15, 2019
 

I had the worst experience at Mercedes Benz of Chantilly. They rob you blind at the Service Department and do a terrible job without having any regards for your Mercedes. I went to Mercedes Benz of Chantilly for the first time on 4/29/19 to buy a new trunk emblem and order a new spare key for my C300. I paid $41.12 for the emblem and $277.70 for the key. After purchasing the emblem and ordering the key, I went over to Service Department to have the emblem installed on my vehicle. I waited for a long while and nobody was paying any attention to me. They were all acting as they were busy and trying hard not to have eye contact. I approached a medium height gentlemen with dark hair and slightly gray on the sides. I assumed he was the Service Manager. I told him what I needed and he said I have to wait. I was there for one hour and finally the Service Manager told me he can't help me and literally sent me home. I tried to install the emblem myself, but I messed it up. I went back the next morning on 4/30/19 to Service Department. I asked a young lady there by the name Lauren Lewis to help me with the trunk emblem. She started taking my information and said my Mercedes has airbag recall and they would fix it free of charge. They had to order the airbags and I needed to come back for it.  Later, I found out that Ms. Lauren had passed me on to another Service Adviser by the name Milton Johnson. That day it took over an hour to install the emblem which I had bought for $38.79 at Parts Department previous day. They charged me $101.07 just to take out the same emblem and put it back on the trunk. Mr. Milton Johnson told me, he would call me when he gets the airbags. I got a phone call from Mr. Milton a few days later and he made an appointment for me to have the airbags replaced. I went back to Service Department on 5/6/19 in the morning. Mr. Milton told me to go to waiting room and it would take about 1 1/2 hour to get my car ready. I waited 3 hours in the waiting room and finally went out to look for Mr. Milton. The first Service Advisor Ms. Lauren said Mr. Milton is at lunch. She also said my car is done. However, if I want the paperwork, I have to wait 20 minutes. I waited another 45 minutes and suddenly saw my car was in pick up area. I went out and noticed my car was sitting there with engine turned off. The emergency lights and the stereo were on using up the battery. I reached over inside my Mercedes and turned everything off. then,  a tall caucasian gentleman who had brought my car from the repair shop,  came over to me and handed me some paper floor mats. At the same time Mr. Milton showed up and gave me the paperwork. I got inside my Mercedes to drive out of there. I realized the tall guy had changed my steering wheel position all the way down, he had changed position of my rear view mirror and side mirrors. He had pushed the seat all the way back and he had opened the ashtray and took the lighter out. As I mentioned, he also had the stereo and the emergency lights on!  The repair shop is attached to the Service Department. This guy needed to drive the car about 300 feet or may be less. When I sat in my car, It literally looked like I got my Mercedes back after being stolen. After I got home, I noticed there was a leak under the front bumper on driver side. I am a car guy and love my Mercedes. I have my own certified mechanic and take care of this vehicle like she's my baby. There was nothing wrong with my car and there was no leak when I went to the Chantilly dealership. I looked at the paperwork and I found out these guys had jacked up my car, opened up underbody shield to do a so called inspection. I never gave these guys permission to inspect the engine and the Service Advisor never told me they were gonna do this. I went there because of the airbag recall. The paperwork said there was a yellow color fluid leak inside the engine and needed to be taken care of. It was quite obvious these guys trying to get extra money out of a customer who comes in only for airbag recall. I was extremely upset that they might've done some shady mechanic tricks. I emailed Mr. Milton Johnson and talked with him over the phone next day. He didn't have any answers regarding the unwanted inspection and the leak under the front bumper. He put a guy on the phone by the name Freddy who introduced himself as Manager. Freddy is an annoying individual and a con artist. He kept on giving me BS about how concerned they are with customer's vehicles. They do inspection and add windshield fluid and etc. just to make sure their customers are safe on the road. The leak under my front bumper was because they added too much windshield fluid. Freddy also said that I could've asked Mr. Milton the Service Advisor not to do inspection on my car. Mr. Milton never mentioned inspection trick to me. The bottom line is that I would never go back to Mercedes Benz of Chantilly.

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Google May 14, 2019
 

Need A Mercedez Sprinter. See Alan Sutherland, only honest vehicle salesman I know.

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Mercedes-Benz of Chantilly Store Front

WELCOME TO
Mercedes-Benz of Chantilly

Welcome to Mercedes-Benz of Chantilly, where you’ll find a satisfying range of luxury vehicles and a team of automotive professionals that’s dedicated to helping you find and maintain the vehicle of your dreams. At our boutique showroom and lot near Centreville, Fairfax, Ashburn, South Riding, and Manassas, we have the full lineup of new Mercedes-Benz models, from the E-Class and C-Class to GLS models, GLA models, and Sprinter vans. You’ll also find a carefully manicured selection of pre-owned luxury cars in stock at all times.

At Mercedes-Benz of Chantilly, we’re interested in more than just getting your business at the start. More than that, we want to prove to you that we’re deserving of your business for many years to come. When you drive a pristine new or pre-owned Mercedes-Benz vehicle off of our lot for the first time, you can be sure that we’re committed to helping you keep it in that condition for as long as possible. Count on our factory-trained and certified technicians to handle everything from standard maintenance to major repairs in our top-notch Mercedes-Benz service department.

Are you ready to take the next step? The finance team at Mercedes-Benz of Chantilly is ready to help you secure a competitive loan rate or lease program offer through our well-connected finance department. We can even tailor a program specific to your needs. Stop by for a tour of the dealership and a test drive of the models you’re interested at 14841 Stonecroft Center Ct in Chantilly, VA. We’re open every day of the week, and we’re standing by to take your calls.

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We're Located 14841 Stonecroft Center Ct • Chantilly, VA 20151


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14841 Stonecroft Center Ct • Chantilly, VA 20151

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Today's Hours:

Open Today! Sales: 9am-8pm

Open Today! Service: 7am-7pm

Open Today! Parts: 7:30am-6pm

Mercedes-Benz of Chantilly

14841 Stonecroft Center Ct Chantilly, VA

Phone: (888) 837-9454

http://maps.google.com/?q=14841%20Stonecroft%20Center%20Ct%20%2C%20Chantilly%2C%20Chantilly%2C%20VA%2020151

Parts

Phone: (703) 956-2058

14841 Stonecroft Center Ct Chantilly, VA

Sales

Phone: (888) 837-9454

14841 Stonecroft Center Ct Chantilly, VA

Service

Phone: (703) 448-2289

14841 Stonecroft Center Ct Chantilly, VA
38.8987624 -77.4604216
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Mercedes-Benz of Chantilly
Mercedes-Benz of Chantilly
wpsupport@dealerinspire.com
14841 Stonecroft Center Ct
Chantilly, VA, 20151 United States
(888) 837-9454
https://di-uploads-pod7.dealerinspire.com/mercedesbenzofchantily/uploads/2016/09/thumbnail-2.jpg
Mercedes-Benz of Chantilly 38.8987624, -77.4604216.