New Vehicles Used Vehicles Special Offers Schedule Service
Search
Contact

Mercedes-Benz Models

Certified Pre-Owned Mercedes-Benz Banner

Certified Pre-Owned Mercedes-Benz Vehicles

Beyond the assurance of a painstaking certification process and 24-hour Roadside Assistance, every Certified Pre-Owned Mercedes-Benz now comes with industry-leading coverage: an unlimited-mileage warranty for one year that can be extended for up to two additional years. So no matter what your odometer reads, your confidence will know no bounds.

View Certified Vehicles

Mercedes-Benz of Chantilly Reviews


Google logo
Google Aug 19, 2019
 

didnt wash car , and price seemed high but overall ok

Read at Google

Google logo
Google Aug 19, 2019
 

Great team definilty reccomend Eric for his patience and ability to answer any questions!

Read at Google

Google logo
Google Aug 16, 2019
 

Sweet piece of mind. MB Chantilly had my MB loaner car waiting for me; they did the complete maintenance package, and they are honest with you: if you don't need it (whatever it is, maybe something you asked for), they will tell you that you don't need it. I like that in any auto garage, but especially from MB. Thank you MB Chantilly! My consultant was Freddy Diaz; thank you Freddy for excellent service!!

Read at Google

Google logo
Google Aug 13, 2019
 

I took my partner's GL 2012 BlueTec SUV and my MercedesR350 for service and check on engine light. They charged me $5000. I checked the Mobil oil,coolant and brake fluids,the level was below minimum. Coolant cap was left opened, mobil oil was dark as coal tar(never replaced it),my MercedesR350 oil cover/pan was hanging down was not secured..Engine light turned back on,car started jerking,I was charged for transfer seal replacement,for crank shaft replacement for trunk door fixing but all the problems remained the same ans nothing was changed infact..What a lie and fraud..Don't take Your car vehicle..What was done there for $5000.

Read at Google

DealerRater logo
DealerRater Aug 12, 2019
 

First and foremost, I rarely if ever write reviews but due to my experience at Mercedes of Chantilly, I needed to speak out and let the public know and understand what transpired and at the end of my review I will let you determine so that you can come to your own conclusions. Approximately 30 days ago I purchased a CPO GLE 350 with 20K miles with an additional 4-year warranty that we purchased (practically brand new) from Mercedes of Chantilly for my wife, salesperson named "Norris" assisted us in the purchase process. Initial contact through the test drive, negotiation he seemed professional and courteous. We went through the normal back and forth negotiations and finally was assisted by Matt, Norris's sales manager after some additional negotiations we closed the deal. During our test drive we noticed the front plastic frame around the navigation was "SUN FADED and damaged" we mentioned it to Norris and he said it was missed as part or the CPO detailing process and that they will replace it. So as part of the "WE OWE" they would replace the plastic frame, detail the car which was not done when we purchased the car due to time and lastly order the DMV new tags. Norris told us quote" come by Tuesday to get the car detailed and order the plastic frame part" and to come see him. I called Norris on Monday the day prior and left a Message that my wife will be stopping by the dealership as specified by Norris" No return phone call, wife visited the dealer as agreed and Norris was not working that day (the day he asked us to come in). My wife went to the service department and told them about the part and detailing service and they had no "record' of either from Norris or anyone. So, my wife spoke to one of the service managers were the service managers discussing this matter) and they told her they will order the part. I called Norris the very next day (straight into VM and told him what happened, called the very next day again straight to VM again, several days go by no return call. This time I call Matt he's sales manager straight to VM (of course) left 2 VM no callback. After my 5th attempt with both Norris and Matt Norris calls back and says the parts are ordered and detailing will be done when the tags arrive. Fast forward 27 days from the date of purchase, we get a call that the tags arrived (30 days that the tags arrived) we visit the service dept. and proceed to tell one of the advisers we are here for Tags, part and detail. Surprise! Surprise! they have no record of any part being ordered or detailing for our vehicle but they did have the Tags which took 30 days. Norris was at the dealership and put on the tags when I asked about the parts, he said please wait and he proceeded to speak with the service adviser and of course no record and parts not ordered and no detailing. Now, my patient metered has almost expired at this point. When I confronted Norris, he proceeded to say, we were supposed to call him first well sir I did 6 times with no return phone calls and 2 calls to your Sales manager with no return calls. Make a long story short parts were ordered again and of course they will call us again when the parts arrive, Mr. Norris just disappeared as he didn't want to deal with the true aspect of customer service which is to see the problem to a resolution not walk away, well at that point I was done with Mr. Norris anyway. I just want to note that this is the 8th Mercedes that I am purchasing (2 from NYC, 5 from MB Tysons and the first one with MB Chantilly). So I have a good idea of what to expect when purchasing a Mercedes and what is expected. This message is to the GM Burt and the Owner of MB Chantilly Mr. Penske, your employees represent your company and every word and action that they say and do reflects on MB Chantilly. All my years of purchasing MB and the unprecedented exceptional service by MB elsewhere is why consumers like us buy MB. This by far has been the worst experience at a MB dealership, it is absolutely a poor representation of MB and I will make sure that MB North America hears what I have to say. Gentlemen good news travels slow but bad news travels fast in this day and age of the internet. If truth is absolute, with my personality I detailed and recorded every event as it unfolded and if anyone of your employees disputes the review, please contact me for full detail of the records and events. Lastly, I would like to conclude this by saying that even several of the service, help who were super nice actually told me that there are so many customer complaints at MB Chantilly they are planning to quit and go elsewhere. As a prior business owner, I hope that the GM and owner understand what's happening at the dealership, I will not recommend this dealership to anyone.

Read at DealerRater

Read More Reviews
Mercedes-Benz of Chantilly Store Front

WELCOME TO
Mercedes-Benz of Chantilly

Welcome to Mercedes-Benz of Chantilly, where you’ll find a satisfying range of luxury vehicles and a team of automotive professionals that’s dedicated to helping you find and maintain the vehicle of your dreams. At our boutique showroom and lot near Centreville, Fairfax, Ashburn, South Riding, and Manassas, we have the full lineup of new Mercedes-Benz models, from the E-Class and C-Class to GLS models, GLA models, and Sprinter vans. You’ll also find a carefully manicured selection of pre-owned luxury cars in stock at all times.

At Mercedes-Benz of Chantilly, we’re interested in more than just getting your business at the start. More than that, we want to prove to you that we’re deserving of your business for many years to come. When you drive a pristine new or pre-owned Mercedes-Benz vehicle off of our lot for the first time, you can be sure that we’re committed to helping you keep it in that condition for as long as possible. Count on our factory-trained and certified technicians to handle everything from standard maintenance to major repairs in our top-notch Mercedes-Benz service department.

Are you ready to take the next step? The finance team at Mercedes-Benz of Chantilly is ready to help you secure a competitive loan rate or lease program offer through our well-connected finance department. We can even tailor a program specific to your needs. Stop by for a tour of the dealership and a test drive of the models you’re interested at 14841 Stonecroft Center Ct in Chantilly, VA. We’re open every day of the week, and we’re standing by to take your calls.

Visit Us

We're Located 14841 Stonecroft Center Ct • Chantilly, VA 20151


Get Directions
CURRENT
WEATHER
Saved
Saved Vehicles ×

SAVED VEHICLES

You don't have any saved vehicles!

Look for this link on your favorites:

Save

Once you've saved some vehicles, you can view them here at any time.

Share
Share This ×

Choose How To Share:

Contact
Contact Us ×

(888) 837-9454

Call Now

14841 Stonecroft Center Ct • Chantilly, VA 20151

Get Directions

Today's Hours:

Open Today! Sales: 9am-8pm

Open Today! Service: 7am-7pm

Open Today! Parts: 7:30am-6pm

Mercedes-Benz of Chantilly

14841 Stonecroft Center Ct Chantilly, VA

Phone: (888) 837-9454

http://maps.google.com/?q=14841%20Stonecroft%20Center%20Ct%20%2C%20Chantilly%2C%20Chantilly%2C%20VA%2020151

Parts

Phone: (703) 956-2058

14841 Stonecroft Center Ct Chantilly, VA

Sales

Phone: (888) 837-9454

14841 Stonecroft Center Ct Chantilly, VA

Service

Phone: (703) 448-2289

14841 Stonecroft Center Ct Chantilly, VA
38.8987624 -77.4604216
[schema type="organization" orgtype="LocalBusiness" url="www.mercedesbenzofchantilly.com" name="Mercedes-Benz of Chantilly" description="" street="14841 Stonecroft Center Ct" city="Chantilly" state="VA" postalcode="20151" country="United States" email="wpsupport@dealerinspire.com" phone="(888) 837-9454" logo="https://di-uploads-pod7.dealerinspire.com/mercedesbenzofchantily/uploads/2016/09/thumbnail-2.jpg"]
Mercedes-Benz of Chantilly
Mercedes-Benz of Chantilly
wpsupport@dealerinspire.com
14841 Stonecroft Center Ct
Chantilly, VA, 20151 United States
(888) 837-9454
https://di-uploads-pod7.dealerinspire.com/mercedesbenzofchantily/uploads/2016/09/thumbnail-2.jpg
Mercedes-Benz of Chantilly 38.8987624, -77.4604216.