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Mercedes-Benz of Chantilly Reviews


Google logo
Google Jan 16, 2019
 

I drove from Richmond to Chantilly in midst of traffic, snow and treacherous condition to come to this dealership, test drive and purchase a car that I have been discussing with the salesperson for three weeks. Atmosphere was gloomy and plastic but did not phase me. Salesperson arguing with me over and over with me for an offer that I thought was very fair based on comparison with cars from other dealerships and sellers. Most importantly a manager who care even less ( to put it mildly) about his customers. It is not until I raised hell and complaint about the fact that I have never been to dealership where the manager never comes and greats a customer that he got out of his chair and met me outside. He really had nothing to say and really couldn't care less. This interaction was even worse. Non-apologetic and even more defying than ever thought this will be. . No warmth or empathy. This is the worst experience I have ever had trying to buy a car. This was a personal gift to myself. When you are about to hand someone thousands dollars over a purchase that is purely emotional and of this caliber it is at least refreshing to see that someone who pretends to care. That is not much to ask. I left this dealership flabbergasted and exasperated by what had just happen. This is my first Mercedes and they managed to make this a horrible ordeal thus far.

Read at Google

Google logo
Google Jan 16, 2019
 
DealerRater logo
DealerRater Jan 16, 2019
 

I drove from Richmond to Chantilly ( Passing through 3 Mercedes Benz Dealerships) in midst of traffic, snow and treacherous condition to come to this dealership, test drive and purchase a car that I have been discussing with the salesperson for three weeks. I thought we had great report and I made it clear to him what my demands were. Atmosphere was gloomy and plastic but did not phased me. Salesperson arguing with me over and over with me for an offer that I thought was very fair based on comparison with cars from other dealerships and sellers. Most importantly a manager who care even less ( to put it mildly) about his customers. It is not until I raised xxxx and complaint about the fact that I have never been to dealership where the manager never comes and greats a customer that he got out of his chair and met me outside. He really had nothing to say and really couldn't care less. This interaction was even worse. Non-apologetic and even more defying than ever thought this will be. . No warmth or empathy. This is the worst experience I have ever had trying to buy a car. This was a personal gift to myself. When you are about to hand someone thousands dollars over a purchase that is purely emotional and of this caliber it is at least refreshing to see that someone who pretends to care. That is not much to ask. I left this dealership flabbergasted and exasperated by what had just happen. This is my first Mercedes and they managed to make this a horrible ordeal thus far.

Read at DealerRater

DealerRater logo
DealerRater Jan 16, 2019
 

What an avaricious people both the sales manager and general manager. I came on Saturday to buy a car they couldn't give me a better rate so I had my own bank finance it for the better rate. I told them ill come on Monday with the check to get a car. They confirmed in the morning if m coming and i said yes. When i walked there they sold the car to someone else. Those two white managers sold it for more price and right after 2 hrs when i said ill be coming. When I talked to General Manager he was full on protecting his sales manager. Also when a salesperson came in to prove me right this GENERAL MANAGER SENT HIM AWAY AND NEVER QUESTIONED HIS SALES MANAGER. The person who bought the car also got ripped and i was sent home without any car.

Read at DealerRater

Yelp logo
Yelp Jan 15, 2019
 

I drove from Richmond to Chantilly in midst of traffic, snow and treacherous condition to come to this dealership, test drive and purchase a car that I have been discussing with the salesperson for three weeks. Atmosphere was gloomy and plastic. Salesperson arguing with me over an offer that I thought was very fair based on comparison with cars from other dealerships and sellers. Most importantly a manager who could not give a dam about his customers. It is not until I raised hell and complaint that he got out of his chair and met me outside. This interaction was even worse. Non-apologetic and even more defying than ever. No warmth or empathy. This is the worst experience I have ever had trying to buy a car. This was a personal gift to myself. When you are about to hand someone thousands dollars over a purchase that is purely emotional and of this caliber it is at least refreshing to see that someone who pretends to care.  That is not much to ask. WAz.

Read at Yelp

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Mercedes-Benz of Chantilly Store Front

WELCOME TO
Mercedes-Benz of Chantilly

Welcome to Mercedes-Benz of Chantilly, where you’ll find a satisfying range of luxury vehicles and a team of automotive professionals that’s dedicated to helping you find and maintain the vehicle of your dreams. At our boutique showroom and lot near Centreville, Fairfax, Ashburn, South Riding, and Manassas, we have the full lineup of new Mercedes-Benz models, from the E-Class and C-Class to GLS models, GLA models, and Sprinter vans. You’ll also find a carefully manicured selection of pre-owned luxury cars in stock at all times.

At Mercedes-Benz of Chantilly, we’re interested in more than just getting your business at the start. More than that, we want to prove to you that we’re deserving of your business for many years to come. When you drive a pristine new or pre-owned Mercedes-Benz vehicle off of our lot for the first time, you can be sure that we’re committed to helping you keep it in that condition for as long as possible. Count on our factory-trained and certified technicians to handle everything from standard maintenance to major repairs in our top-notch Mercedes-Benz service department.

Are you ready to take the next step? The finance team at Mercedes-Benz of Chantilly is ready to help you secure a competitive loan rate or lease program offer through our well-connected finance department. We can even tailor a program specific to your needs. Stop by for a tour of the dealership and a test drive of the models you’re interested at 14841 Stonecroft Center Ct in Chantilly, VA. We’re open every day of the week, and we’re standing by to take your calls.

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We're Located 14841 Stonecroft Center Ct • Chantilly, VA 20151


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14841 Stonecroft Center Ct • Chantilly, VA 20151

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Today's Hours:

Open Today! Sales: 9am-8pm

Open Today! Service: 7am-7pm

Open Today! Parts: 7:30am-6pm

Mercedes-Benz of Chantilly

14841 Stonecroft Center Ct Chantilly, VA

Phone: (888) 837-9454

http://maps.google.com/?q=14841%20Stonecroft%20Center%20Ct%20%2C%20Chantilly%2C%20Chantilly%2C%20VA%2020151

Parts

Phone: (703) 956-2058

14841 Stonecroft Center Ct Chantilly, VA

Sales

Phone: (888) 837-9454

14841 Stonecroft Center Ct Chantilly, VA

Service

Phone: (703) 448-2289

14841 Stonecroft Center Ct Chantilly, VA
38.8987624 -77.4604216
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Mercedes-Benz of Chantilly
Mercedes-Benz of Chantilly
14841 Stonecroft Center Ct
Chantilly, VA, 20151 United States
(888) 837-9454
https://di-uploads-pod7.dealerinspire.com/mercedesbenzofchantily/uploads/2016/09/thumbnail-2.jpg
Mercedes-Benz of Chantilly 38.8987624, -77.4604216.