Mercedes-Benz of Chantilly

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Mercedes-Benz of Chantilly Reviews

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Google Mar 16, 2018

Service department always tries to upsale you and doesn't care about your time, safety, etc. Bought 4 brand new tires from them and the same day noticed one of the tires was slashed, after showing it to the sales advisor on the spot he told me to come in the next day to get it replaced. Aren't they supposed to check everything after replacing it to make sure its all ready and safe? After telling the advisor this and if they can replace it then and there since the tire is supposed to be brand new and not slashed and that I don't have time like that to go back and forth, they can at least give me a loaner, was told that the only way I can get it replaced is if I come the next day, so I paid over $300 per tire and walked out of the dealership with a slashed tire. Two months down the road another tire got a huge bubble and I went to the service department during the normal business hours at around 4:30pm to get the tire with the bubble replaced since it's still under the warranty and it's not safe to drive it like this with a huge bubble on the tire. Was told by the advisor that yes it was still under warranty and they will get it replaced for me, but they don't have any technicians in at this time therefore will give me a loaner while they change the tire on my car and I can pick it up the next day. This is where it gets interesting, the advisor went to check if they have any tires in stock and came back stating that yes they have plenty of tires in stock, like 7, but they don't have any technicians available (even though I went during the normal business hours) and won't be able to give me a loaner since they don't have any (even though I can see plenty of loaner vehicles parked in the service lane and parking lot) and the only way I can get it replaced is if I come the next day. But wait a minute, I came during the normal business hours and don't mind waiting while my tire gets replaced, don't feel safe driving out of here with a huge bubble on the tire, which can explode any minute plus he told me two minutes ago that he can give me a loaner since they don't have any technicians in during the normal business hours, but now changed his mind. Looks like they don't care about your safety or anything unless they are making money from you or you have a really expensive car, but I thought my 14 E class was decent and I bought it from this same dealership. I get a better treatment at the Toyota dealership where I take my Avalon for service. I thought Penske and Mercedes are suppose to have excellent customer service, but looks like I'm better off taking my Mercedes to a different shop for service. What a shame.

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Google Mar 16, 2018

Friendly, no pressure atmosphere.

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Google Mar 13, 2018

Special mention to the General Manager Bert O'neal, Sales Manager Prince Addi, Sales advisor Sung and Maurice for the great customer service they rendered. It was a great experience buying a car from this dealership. A great place to find a great deal and straight forward deal for a great respectable vehicle. Thank you for a smooth transaction and good accommodation from the staff.

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Mercedes-Benz of Chantilly

Welcome to Mercedes-Benz of Chantilly, where you’ll find a satisfying range of luxury vehicles and a team of automotive professionals that’s dedicated to helping you find and maintain the vehicle of your dreams. At our boutique showroom and lot near Centreville, Fairfax, Ashburn, South Riding, and Manassas, we have the full lineup of new Mercedes-Benz models, from the E-Class and C-Class to GLS models, GLA models, and Sprinter vans. You’ll also find a carefully manicured selection of pre-owned luxury cars in stock at all times.

At Mercedes-Benz of Chantilly, we’re interested in more than just getting your business at the start. More than that, we want to prove to you that we’re deserving of your business for many years to come. When you drive a pristine new or pre-owned Mercedes-Benz vehicle off of our lot for the first time, you can be sure that we’re committed to helping you keep it in that condition for as long as possible. Count on our factory-trained and certified technicians to handle everything from standard maintenance to major repairs in our top-notch Mercedes-Benz service department.

Are you ready to take the next step? The finance team at Mercedes-Benz of Chantilly is ready to help you secure a competitive loan rate or lease program offer through our well-connected finance department. We can even tailor a program specific to your needs. Stop by for a tour of the dealership and a test drive of the models you’re interested at 14841 Stonecroft Center Ct in Chantilly, VA. We’re open every day of the week, and we’re standing by to take your calls.

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We're Located 14841 Stonecroft Center Ct • Chantilly, VA 20151

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14841 Stonecroft Center Ct • Chantilly, VA 20151

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Today's Hours:

Open Today! Sales: 9am-8pm

Open Today! Service: 7am-7pm

Open Today! Parts: 7:30am-6pm

Mercedes-Benz of Chantilly

14841 Stonecroft Center Ct Chantilly, VA
Phone: (888) 837-9454


Phone: (703) 956-2058


Phone: (888) 837-9454


Phone: (703) 448-2289

38.8987624 -77.4604216