Mercedes-Benz of Chantilly

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Mercedes-Benz of Chantilly Reviews

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Google Jan 19, 2018

I brought my car in for oil change yesterday. The oil change was done in the afternoon and I got called in for pick up and told my car will be washed and be ready. When I go there he brought my car and told me it is parked outside so when I went there it wasnt washed. I asked about and he told me didnt realize?! The car is covered with mud after snow by the way!! And I waited another 15 minutes for them to wash it, which was just water sprayed I believe, it s still muddy...And also I asked them to remove a sticker on the window since I cant reach but they also didnt do that. They just didnt feel like it I guess. P.S I asked the same thing the time before and they didnt do it again..And last when I went home I wanted grab a pack of cigarette from my glove compartment, and one pack was stolen! I called in next morning to tell them about that, and he called me literally 15 minutes after and told me he went thru security surveillance and ask everybody and nobody has taken it and he cant do anything! It is not that I am after $7 cigarette but they stole from my car! BE AWARE!!!!!

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Yelp Jan 16, 2018

It seems that I not the only one who thinks this is the worst dealership ever.  I've bought over 30 vehicles in my lifetime but never have I been treated so poorly at this Penske dealership.  Their customer service both from the management perspective and the service shop is pathetic.  I even called the Penske corporate Customer Service office and laid a full page report as to how I was treated at the Chantilly location.  What did they do?  Nothing, not even a phone call or a written response to my complaint.  When I followed up with a second email, the response was to have the dealership call me.  That's it!!  I have no reason to talk to them.If I could rate them below a 1 star, I would.  I would NOT recommend to my worst enemy to purchase a vehicle from this location.

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Cars Jan 15, 2018

Mariela Rodriguez is phenomenal. As a Mercedes Sales Consultant her customer services was excellent, she was patient with explainin the vehicle, amd her main concern was that I was completeely satisfied with my vehicle. I would recommend her wholeheartedly.

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Yelp Jan 12, 2018

Nick is a horrible salesman and makes false promises. There is no communication between any of the departments. Front desk people have no idea what is going on. Management is not helpful either. Worst car buying experience ever.

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Google Jan 12, 2018

I work in the automotive industry so when my sister told me she had a piece of metal in her tire of her Mercedes I told her to go to the dealership. In my experience luxury dealers should give a better experience than any 3rd party provider right? Well she found the opposite to be true with Mercedes-Benz of Chantilly. She got there and it took an hour for the advisor to get her an estimate on her tire and then another 3 for the tire to get replaced. To top it off she wasn't offered any updates through the whole ordeal. I will also mention that my sister is 8 months pregnant and had her 3 year old son with her. Super unprofessional and disrespectful.Most likely the dealership didn't have the tire in stock and had to go get it from somewhere, which is fine but don't make a pregnant lady and her child sit and wait for four hours. Without a doubt one of the most incompetent and disrespectful dealerships I've had a family member deal with.

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Mercedes-Benz of Chantilly

Welcome to Mercedes-Benz of Chantilly, where you’ll find a satisfying range of luxury vehicles and a team of automotive professionals that’s dedicated to helping you find and maintain the vehicle of your dreams. At our boutique showroom and lot near Centreville, Fairfax, Ashburn, South Riding, and Manassas, we have the full lineup of new Mercedes-Benz models, from the E-Class and C-Class to GLS models, GLA models, and Sprinter vans. You’ll also find a carefully manicured selection of pre-owned luxury cars in stock at all times.

At Mercedes-Benz of Chantilly, we’re interested in more than just getting your business at the start. More than that, we want to prove to you that we’re deserving of your business for many years to come. When you drive a pristine new or pre-owned Mercedes-Benz vehicle off of our lot for the first time, you can be sure that we’re committed to helping you keep it in that condition for as long as possible. Count on our factory-trained and certified technicians to handle everything from standard maintenance to major repairs in our top-notch Mercedes-Benz service department.

Are you ready to take the next step? The finance team at Mercedes-Benz of Chantilly is ready to help you secure a competitive loan rate or lease program offer through our well-connected finance department. We can even tailor a program specific to your needs. Stop by for a tour of the dealership and a test drive of the models you’re interested at 14841 Stonecroft Center Ct in Chantilly, VA. We’re open every day of the week, and we’re standing by to take your calls.

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We're Located 14841 Stonecroft Center Ct • Chantilly, VA 20151

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(888) 837-9454

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14841 Stonecroft Center Ct • Chantilly, VA 20151

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Today's Hours:

Open Today! Sales: 9am-8pm

Open Today! Service: 7am-7pm

Open Today! Parts: 7:30am-6pm

Mercedes-Benz of Chantilly

14841 Stonecroft Center Ct Chantilly, VA
Phone: (888) 837-9454


Phone: (703) 956-2058


Phone: (888) 837-9454


Phone: (703) 448-2289

38.8987624 -77.4604216